Log in to access your account, balance, and bonuses
Planet Casino Account Login
Planet Casino account login opens the personal dashboard where you manage deposits, withdrawals, and bonuses, and check game history. Access works from a desktop PC through a web browser and from mobile devices through the mobile site or the casino app, depending on your region and device.
To enter the account area, you need an active Planet Casino account with a registered email or phone number and a password. If you are not logged in, the casino blocks cashier actions and profile settings until you sign in.
How do I log in to Planet Casino from my phone without getting stuck on the page?
Open the official Planet Casino site in your mobile browser, tap Log in , then enter the email (or username) and password you used at registration. If the page keeps reloading, turn off VPN and ad blockers, then refresh once.
What do I do if Planet Casino says my password is wrong even though I’m sure it’s right?
Use Forgot password on the login screen and reset it from the email link, then sign in with the new password. Check that Caps Lock is off and that you’re not adding an extra space at the end of the email.
Can I log in to Planet Casino using Face ID or fingerprint instead of typing my password every time?
If you use Planet Casino in a browser, biometric login depends on your device and password manager, not the casino itself. Save the login in your password manager and enable Face ID or fingerprint unlock there.
What should I do if Planet Casino won’t send me the verification code or the email to finish logging in?
Check Spam and Promotions folders, then search your inbox for “Planet Casino” and resend the message from the login page. If SMS doesn’t arrive, switch to email verification (if offered) or retry after turning off Wi‑Fi calling.
How can I log in to Planet Casino if I changed my phone number and I don’t have access to the old one?
Sign in with email and password first; if the site still asks for the old number, use the account recovery option and submit the requested identity details. After recovery, update the phone number in the profile security settings.
What does it mean when Planet Casino blocks my login and says access is restricted from my location?
Planet Casino applies country and region restrictions, so the site can refuse login based on your IP location. Turn off VPN and try again; if the restriction remains, you won’t be able to log in from that region.
Planet Casino Login Process
- Open the Planet Casino website or launch the Planet Casino mobile app.
- Select the Log In button in the top navigation (website) or on the start screen (app).
- Enter the email address (or username, if your account uses one) and the password you set during registration.
- Confirm the login. If the site requests verification, complete the one-time code step (SMS or email) and return to the account page.
Account Verification After Login At Planet Casino
Planet Casino requests verification after login to confirm identity, age, and payment ownership, and to meet AML and responsible gambling rules. Verification can be instant (automated) or manual, and the account stays limited until checks finish.
- When verification is required: At first withdrawal request; after a large deposit or withdrawal; when payment method details change; after repeated failed login attempts or suspected account takeover; when personal details (name, date of birth, address) are edited; when a bonus is flagged for eligibility checks; when internal AML triggers flag unusual transaction patterns.
- How the check runs after login: The cashier or profile page prompts document upload; the system compares account data to the documents; the review team approves or rejects files; the casino may ask for a re-upload if images are cropped, blurry, expired, or show mismatched details.
- ID: Passport, national ID card (both sides), or driver’s license (both sides). The document must be valid, show full name and date of birth, and match the account details.
- Address: Utility bill, bank statement, or government letter showing full name and current address, dated within the last 3 months. Screenshots are rejected if they do not show the issuer and date.
- Payment method: For cards: photo of the card with the middle digits covered (show first 6 and last 4) and the cardholder name visible; for e-wallets: a profile page screenshot showing account email/ID and owner name; for bank transfers: a statement showing IBAN and owner name.
- Source of funds (when requested): Recent payslips, a bank statement showing salary credits, or a tax document. Planet Casino requests this when transaction volume or patterns trigger AML review.
- Selfie or liveness check (when requested): A selfie holding the ID or an in-app liveness video. Planet Casino uses this when automated checks fail or when account takeover risk is detected.
- Typical outcomes and restrictions: Deposits may remain available while withdrawals stay